Please get in touch if your question is not addressed below
We’ve looked through your website and information and we really like the sound of everything – how do we arrange an appointment with you to discuss our wedding or event catering?
Call or email us and we will arrange a meeting to suit you – either at our premises, or we’ll come to you or your venue. We know you’re busy with work as well as wedding planning and are happy to arrange meetings for evenings or weekends if required.
What do we discuss during the meeting and what happens next?
We will talk through your plans and menu and event ideas and get the shape of the day, and afterwards, we’ll send you a much more detailed initial plan and quote for your day.
What is included in your per-person price?
This includes: assistance with planning and management, set-up costs (minus delivery) all crockery, cutlery and glassware, white luxury table linen, a dedicated event manager on the day, full waitress service for up to eight hours, all kitchen equipment, laying-up of all tables with favours, place-names etc according to your plan, all food delivered in refrigerated transport, locally-sourced and freshly-prepared on-site, all washing-up and clearing away after the event, and disposal of all rubbish including empty bottles. Extras may include coloured linen hire, decorations, chair covers, separate-trip delivery costs, bar staff if required, etc.
Will I need a team of people to clear up at the end of the event?
No – our team will do all this for you. Some venues require that everything is taken away at the end of the night; in these cases it’s a good idea to nominate one person to collect up any precious bits. Failing that, we take everything back to our premises, and will let you know if we have anything of yours so that you can drop by at your convenience and pick any bits up.
We’re not getting married until next year – will you hold your price?
Regardless of how far ahead you book, we guarantee to stick to the quoted price on payment of the deposit. This will not change unless your requirements change.
Where do your staff come from? What training do they have and what do they wear?
We have a pool of regular event staff and chefs who have worked for us for years and hold training sessions every year for new staff, as well as providing all our staff with our event training pack. Staff are routinely trained in Food Hygiene practices while working and via the NCASS training programme. Staff are smart and presentable and wear black shoes and trousers / skirts, white shirts and classic brown canvas aprons.
Can we taste the food before we commit?
We offer tastings for larger events such as weddings - these are a great opportunity to get to know each other, decide on menus and plan all the finer details. We only charge (£25pp) for this service if you do not proceed. Extra guests - such as parents - can also be accommodated at tasting meetings.
We’re convinced! What happens next?
If you would like to go with us (yay!) we ask for a deposit of 25% of the projected total invoice to confirm the booking. The final balance is invoiced to you 28 days before the big day, when you know final numbers and details. Once the deposit is paid the date is booked and confirmed. We can take payments by bank transfer or cheques.
When do we need to confirm final numbers and menu choices?
We will start asking you for these six weeks before the wedding or party and will need to know four weeks before the day. Please note that numbers can go up after this point, but not down – we cannot refund if guests drop out after this point.
What time do you arrive on the day of the event?
It will depend slightly on the type of event but usually 2-3 hours prior to the first food being served.
Who dresses the tables on the day?
Our team is very happy to do this for you. We put on cloths, lay-up cutlery, crockery and glassware, and dress the tables with your centrepieces, decorations, place-names and favours. We are more than happy to work to a plan or sample table, so you don’t have to be there for the set-up, leaving you free to do all the other things you will be thinking about on the day! Please note, we cannot put on chair covers on the day – you will need a dedicated person for this. We can arrange this for you if required and discussed at an earlier stage.
Will you be able to cut and serve our cake?
Yes, we’d be happy to do this. Traditionally wedding cake was served with coffee, but we’ve found that more and more people prefer to serve their cake as part of their evening food. We will cut and serve your cake free of charge. If you would like to have your cake served as dessert, there is a small charge per person for this as we will serve it plated and garnished with fresh summer fruits and jugs of cream.
Can we tailor the menu? For example, we love the sound of the beef, but we’d like it with dauphinoise potatoes rather than roasties!
Absolutely. It is your day – not ours! We’re very happy to tailor menus to suit you and to discuss ideas with you. We will tell you if anything is not suitable for banqueting.
Can you cater for special dietary requirements?
Yes, we can. We will ask you about these when we ask for final numbers and details and suggest any menu alternatives or adjustments necessary. Please ask us about allergen information if required – we will be happy to provide it!
Do we have to have a three course formal meal?
A. Nope. We are happy to devise menus for two course meals, family-style services, buffets, bowl food, food stalls, or canapé receptions – it is entirely up to you! We can advise depending on the timings of your day, but again, it is your day.
Can you provide a hog roast or BBQ for our main meal or evening food?
We certainly can, but some venues have equipment restrictions, so please check with us if you would like either of these options.
Can we offer options to our guests?
Yes – but please note we will need to know exact numbers for each choice in advance, and we will also need a detailed table plan showing where each guest is sitting and what their choices are, so there will be more work for you. It sounds onerous but without this planning, service with different options will be very, very slow. An alternative is to offer two options and serve each one to alternate guests, allowing guests to swap if required – this works well for a more informal feel.
Can I supply my own wedding cake and cheeses?
Of course and we would be happy to serve them for you. Please note though that we cannot take responsibility for the safety of any food not fully supplied by us.
Are speeches always at the end of the meal?
Traditionally speeches are at the end of the wedding breakfast but they don’t have to be, sometimes if the best man is particularly nervous about delivering his speech, the couple might opt to have speeches first. In our experience, your speakers will find they have a much more receptive audience if the speeches are held after dinner; we tend to find that guests enjoy the speeches far more and give more rousing applause after they’ve been fed and watered!
How much experience do you have?
We have catered at hundreds maybe even thousands of events - our Head Chef has cooked professionally for 20 years and the wider team is also very experienced.
Will you cater for our photographer, band etc?
We are happy to offer crew catering at a reduced rate - we just ask that you provide us with numbers prior to the event day so we come prepared.
Do you cater for children?
We are happy to cater for children - either with smaller portions of the adult meal or a simpler child-friendly alternative.
Is there any VAT to pay?
Quotes are exclusive of VAT payable at the applicable rate (currently 20%)